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Job Description

Position : Spa Therapist

Property : The Address Downtown Dubai

Department :

JOB PURPOSE

The Address Downtown is a destination where cool meets warmth, and style meets sophistication. This vibrant five star flagship hotel redefines luxury, hospitality and business travel.

Are you a talented Spa Therapist? Do you have the required experience?, Are you looking for an exciting and challenging career within an innovative and genuinely caring atmosphere? Are you a person who has passion and desire to delight, who dares to be different, who is always 100% and believes in “Yes we can”?

Then, be part of our team and discover the power of belonging, we are looking for people just like you!

Purpose: Perform the complete range of Spa therapy treatments to the highest possible standards at all times, give excellent customer service and a fantastic Spa experience our guests will never forget.

KEY RESPONSIBILITIES

  • Deliver Spa treatment protocols to guests up to the highest technical and service standard
  • Posses full product knowledge, sales protocols and spa operations of the spa therapy team
  • Up-sells spa services and retail products meeting personal and budgetary targets
  • Assist Senior therapist with products stocks – to ensure all retail and professional stock is always available
  • Is fully conversant in the tasks of the host and spa attendant team
  • Adhere to all standards and procedures (SOP’s) of the spa at all times
  • Assist and ensure that the presentation of each area of the spa meets with the agreed standard at all times
  • Treat with confidentiality any information disclosed by clients during the course of their visit to the Spa
  • Ensure that all guests are warmly and positively welcomed and that the spa team nurture their relaxation, comfort and enjoyment in the spa
  • Provide a service culture that proactively manages complaints to ensure service recovery
  • Assist and participate in a training and development programme to ensure full competence in the Spa treatment menu, product knowledge, sales protocols and spa operations of the spa therapy team
  • Participate in daily operations meetings with the spa team
  • Always ensure that optimum levels of cleanliness and hygiene in the treatment rooms and related areas are maintained at all times by:          
  • Ensure all treatments are prepared effectively in a timely manner with all equipment, linen, and product available organised and ready to hand in the treatment room
  • The desire to uphold The Address Hotels philosophy of "One size fits One", by treating each individual guest and their requests in a timely, professional and friendly manner
  • The commitment to grow and develop with The Address Hotels brand

PROFILE SPECIFICATIONS

  • At least 2 years experience working in hospitality/ SPA industries
  • Ability to communicate effectively
  • Willing and able to work in flexible shifts
  • Minimum graduate of 12 years in school and its equivalent
  • Must possess a valid international certification for the job
  • Customer oriented
  • Ability to communicate effectively across a multi-national, multi-cultural environment
  • Enthusiastic and pleasant personality

EMAAR HOSPITALITY GROUP LLC

Emaar Hospitality Group LLC, the wholly owned subsidiary of Dubai-based global property developer Emaar Properties PJSC, manages the company's growing roster of hospitality and leisure projects

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