X
MAKE A RESERVATION

LOCAL TIME:  •  LOCAL TEMPERATURE: /

FAQ

How can I make a hotel reservation at The Address Hotels + Resorts?

The Address Hotels + Resorts can be booked by visiting our website www.theaddress.com, by email stay@theaddress.com, by calling our toll free number (within the UAE) 800 ADDRESS and (within KSA) 800 897147 or Central Reservation Office +9714 423 8888 internationally. Alternatively send us a fax at +9714 423 8889 or contact your travel professional for further assistance.

What is the standard check in time at The Address Hotels + Resorts?

The standard check in time is 3 pm.

What is the standard check out time at The Address Hotels + Resorts?

The standard check out time is 12 noon.

What is your policy on children?

Infants up to the age of 4 years will be accommodated with their parents on a complimentary basis after which an additional fee for an extra bed will apply. Children under 12 years old stay free of charge in Suites and 1 Bedroom, 2 Bedroom, 3 Bedroom and 4 Bedroom apartments within allowed maximum occupancy of the room type.

Can I book local tours through The Address Hotels + Resorts?

Our concierge service would be delighted to assist you in booking the tours of your choice. Kindly contact guest relations upon your arrival at the hotel.

Which credit cards are accepted at The Address Hotels + Resorts?

All major credit cards such as Visa, American Express, Master card, JCB and Diners.

What is your pet policy at The Address Hotels + Resorts?

We do not accept pets.

Do you have any connecting rooms?

Yes, we do have connecting rooms at The Address Hotels + Resorts. Kindly contact our Central Reservations office for further information.

Can I rent a car whilst I am in the hotel?

Yes, car rental is available. Kindly contact our Guest Relations service of the Hotel you are going to stay. Alternatively you can contact your travel professional.

How do I check on special promotions?

Yes, you can see our rooms by visiting our website www.theaddress.com.

Can I see pictures of the rooms or a specific room type?

Yes, you can see our rooms by visiting our website www.theaddress.com; subsequently you can email us at stay@theaddress.com for additional image requests.

What if I want to change or modify my original reservation?

Cancellation and modification policy is advised in the confirmation letter of your room booking. You will be able to modify / cancel the booking without charges outside the cancellation policy. Please contact Central Reservations Office at +971 4 4238888 or email us at stay@theaddress.com.

How do I make a booking for groups and meetings?

Please contact our sales team at meet@theaddress.com

Is The Address Hotels + Resorts a part of a frequent flyer program?

Yes. The Address Hotels & Resorts has partnered with Skywards, the award-winning frequent flyer programme from Emirates.

Can I earn miles when I stay at The Address Hotels + Resorts?

Skywards members can now earn 1 Skyward Mile per every 1 USD spent during their stay at The Address Hotels & Resorts. Our guests will earn Skywards Miles on qualifying room rates and any qualifying spend that is charged to the hotel room bill
How do I set up corporate rates at The Address Hotels + Resorts?
Please contact our sales team by emailing us at stay@theaddress.com or call us at +9714 423 8888.

Do The Address Hotels + Resorts have a GDS code?

Yes, The Address Hotels + Resorts have their own GDS code which is ‘AT'.

Do The Address Hotels + Resorts have international sales offices?

Yes, The Address Hotels + Resorts have international sales offices in the UK and Germany. More offices will be opening in other key feeder markets in 2009.

How do I contact the Public Relations Department?

Please visit our website at www.theaddress.com or subsequently you can contact our department of Public Relations at KaAbouzeid@theaddress.com,telephone in UAE: +971 4 436 8742, fax: +971 4 367 3180.

How do can I request high resolution images and/or a Press Kit of your hotels?

You can contact our PR Department at KaAbouzeid@theaddress.com, telephone in UAE: +971 4 436 8742, fax: +971 4 3673180.

Where else will The Address Hotels + Resorts be opening hotels?

The Address Hotels + Resorts have an intensive pipeline of future openings including Egypt, Morocco, Turkey and many more hotels which will be announced in the near future.

Is it possible to prepay for a booking before my client arrives?

Yes, you can pre pay your clients stay before his arrival. Please inform our Central Reservations office about your request and they will send you a link for online payment.

Is your mailing list and database secure and confidential?

Yes, our database is secure and confidential.

I am interested in working at The Address Hotels + Resorts, where do I find more information regarding Job Openings and Work Opportunities?

Please visit our ‘Careers' section at www.theaddress.com for more information on our current job opportunities and contact details.

close